My movie won't play or is showing an mistake

If your movie keeps buffering, lagging, or isn't playing correctly, one of the solutions below may fix the event. These troubleshooting steps can assistance with almost playback issues and errors.

If you've tried these steps, and your video is still not playing correctly, you tin test watching on a different supported device.

Fix issues watching a motion-picture show on your calculator

Examples of common error letters:

  • Sorry, there was an error licensing this video.
  • This video requires payment.
  • An error occurred. Please try again afterward.
  • We are experiencing problems with our servers. Delight endeavor again after.
  • Something went incorrect.

If you lot go an error similar to the ones of the above, try these steps:

  1. Make sure your computer is up to date.
  2. Make sure you're not signed in to a Make Account.
  3. Close and re-open your web browser.
  4. If you lot take many browser tabs open, attempt to close most of them except for the one yous're using for YouTube.
  5. Update your browser to the latest version.
  6. Use Google Chrome equally your browser.
  7. Restart your device.

Fix problems with buffering or loading videos

On Google Chrome, try watching your video. If yous tin't utilise Chrome, or are still having trouble, try the steps below.

  1. On your computer, reload or restart your net browser.
  2. Cheque your internet speed. If you're using a slower internet connection, try endmost other browsers, tabs, and apps. You can also try restarting your modem or router.
  3. Update your browser to the latest version. If your browser is already up to date, effort immigration your cache and cookies.
  4. For non-Chrome browsers, try lowering your video quality. In the lower right of the video player, click Settings and then360p or Auto.
  5. Restart your device.

Set mistake bulletin on blocking third-party cookies

You lot'll demand to turn on cookies on your browser.

  1. On your computer, open Chrome Chrome.
  2. Click More than and thenSettings.
  3. At the bottom, click Advanced.
  4. Under "Privacy and security," select Site settings and thenCookies and site data.
  5. Select Let sites to salve and read cookie information (recommended).

Fix problems with your motion picture getting stuck

On the movie'due south timeline, click fast forward to the next couple of scenes to see if the movie will start playing normally again.

If this action doesn't help, effort closing and re-opening your web browser. If you lot're still having trouble, check for any browser updates or try a dissimilar supported browser, such as Chrome. If these actions don't help, attempt clearing your enshroud and cookies.

Gear up problems with missing purchases in library

If you've bought movies or shows but tin't encounter them in your library, you lot may exist logged into a Brand Account. To see your movies and shows, you can switch to your personal account. You lot can too check to see whether you have a Brand Account.

To switch to your personal account:

  1. In the top right corner of YouTube, click your channel icon.
  2. Next to your profile picture, tap Switch account and then. Yous'll see a list of the Accounts that yous manage and your Google Account identity.
  3. Click the account you want to use. If you choose a Brand Account that doesn't have a channel, yous can create a aqueduct for that folio.

Fix issues watching a motion picture on your TV

Quit and reopen the YouTube app

  1. Press the home button on your remote.
  2. Reopen the YouTube app.
  3. Try replaying your video.

Sign out of the YouTube app and sign back in

  1. Open the YouTube app.
  2. Select Settingsand then Sign out.
  3. Get back to Settings and select Sign in. You lot may need to enter a code.
  4. Effort replaying your video.

For game consoles: delete and reinstall the YouTube app

  1. Become to My Channels.
  2. Highlight YouTube.
  3. Press the star push on your remoteand then Remove.
  4. Reinstall the app from the Channel Store.
  5. Endeavour replaying your video.

Restart your device

  1. Disconnect your device from ability.
  2. Expect several seconds.
  3. Reconnect your device.
  4. Render to the YouTube app and endeavour replaying your video.

Check your internet connexion

Watching movies, especially in higher definition, requires higher internet speed than you might demand while watching other YouTube videos. If y'all're having connectivity issues, reducing the number of devices continued to your network may aid improve your speed. You tin can find more than steps for troubleshooting your internet connection here.

Update the system software for your device

Check for any available updates to your device's organisation. Yous can bank check for updates by looking in the system update section of your device settings. If an update is available, follow the on-screen instructions to update the arrangement, then try your video once more.

If y'all're having trouble updating or seeing streaming bug across several dissimilar services, check your device manufacturer's support site for aid troubleshooting.

Transport feedback

Yous can submit feedback well-nigh problems watching videos on the YouTube app past going to your contour icon and thenAssistance and Feedback and thenShip Feedback directly after your playback trouble.

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